November 4th Bitfinex minor security incident
Bitfinex announced that it has resolved a minor information security incident discovered earlier this week.
Some of the customer support boards with partial, incomplete, and outdated information were accessed by individuals or groups through phishing of customer support agents who did not have high-level privileges and had limited access to support tools and helpdesks. ticket.
Bitfinex’s systems were not compromised and no customer funds were lost. No access to servers, wallets or database infrastructure. Law enforcement has been notified.
Customer assets on the platform were not at risk and password information was not accessible. Many of the affected customer accounts were empty or inactive. We are continuing to review the incident and the compromised information. We are contacting all affected customers.
Bitfinex has a very close relationship with law enforcement and will work with investigative authorities to track down the perpetrators of this minor security incident. We have a strong record of successfully securing convictions for individuals who have attempted to attack our business in the past.
Bitfinex regularly reviews its security procedures and requires all employees to undergo mandatory cybersecurity training.