Ted Hirokawa
February 24, 2025 11:09
DECAGON has partnered with Elevenlabs to improve customer service using AI Voice Agents to provide 24/7 support and smooth integration with existing systems.
DECAGON presented Elevenlabs and strategic partnerships to introduce high -end AI voice agents to innovate customer service experience. According to Elevenlabs, this collaboration is set to provide business with an intelligent and human voice solution that improves customer interactions.
AI voice agent provides real results
Decagon’s AI voice agent is designed to revolutionize customer support by providing fast intelligent solutions that mimic human interactions. This agent is already used by major companies and provides 24/7 support for important issues such as inbound calls and account access recovery, profit processing and claim disputes.
Jesse Zhang, CEO and co -founder of Decagan, emphasized the importance of customer support. “Customer support is not a post -idea for customers. All interactions are an opportunity to provide value and to gain customer loyalty. When we explored the AI voice solution, we saw the vivid and emotional resonance of the vivid and emotional resonance by 11 wood. The ability to provide natural and human conversations gives us confidence in expanding AI voice support without sacrificing quality. ”
Seamless integration with the existing system
Designed with user friendliness in mind, Decagon AI Voice Agents is gently integrated with the existing call center infrastructure. They intelligently manage complex inquiries and ensure a consistent multi -channel experience. The team has the flexibility to define the agent operation procedure (AOP) in a natural language, allowing agents to access external tools for real -time data and work. This adaptability facilitates continuous learning, smarter automation and optimized customer interactions.
AI voice agent future
Today’s AI voice agent is greatly improving inbound support through immediate and intelligent resolution, but the trip has just begun. As technology development continues, this agent is expected to predict the needs of customers, and is generally expected to provide personalized high touch support booked for premium customers.
These partnerships between Decagon and Elevenlabs show an important step towards the future of AI in customer service.
Image Source: Shutter Stock