Xbox developer Microsoft is testing an artificial intelligence tool that could act as a virtual technical support agent and help solve customers’ support issues.
first person to report The Verge On Tuesday, Microsoft was testing an internal prototype of an animated character that leverages generative AI to respond to user prompts, parse support topics and provide answers using voice or text.
A new AI prototype that draws images from an expanding library of video games is Microsoft’s latest attempt at a digital assistant after the company discontinued the Halo-inspired Cortana in 2023.
Microsoft and Xbox did not immediately respond. detoxification I’m asking for your feedback on the prototype. According to The VergeHowever, the project was confirmed by Xbox’s General Manager of Game AI, Haiyan Zhang.
“The prototype allows players to get help on support topics more quickly and easily by pulling information from existing Xbox support pages and using natural language,” Zhang told the media outlet.
Chatbots begin customer interactions by asking, “How can I help you today?” Here, users can discuss with the AI agent the problem they want to solve.
The Xbox Prototype is the Microsoft-owned company’s latest AI-based project. On Monday, IGN We interviewed a Blizzard Entertainment executive to detail how the company uses artificial intelligence to help artists design games.
“The artists who had to go through the process of fitting armor to a character (you can see how many different characters we have), fabricating it to fit the human form and then modifying all of that for everything. “There are different body shapes, horns, big snouts and tails,” said John Hite, Warcraft franchise director. IGN. “It’s not particularly fun for them.”
In January, Call of Duty publisher Activision released early data for its ToxMod AI-based monitoring tool, which the company launched in August. Activision uses ToxMod to identify “disruptive” comments in 14 languages in Call of Duty: Modern Warfare II, Modern Warfare III, and Call of Duty: Warzone.
“Call of Duty has seen an 8% decrease in repeat offenders since introducing in-game voice chat moderation,” Activision reported. “Anyone found to be in violation of our Code of Conduct will be subject to action, including being globally muted in voice and text chat and/or limiting other social features.”
With its AI Gaming initiative, Microsoft is introducing generative AI into its Office suite of tools, Windows, and even AI-enabled keyboard keys.
Last September, Microsoft unveiled the new Copilot AI, which replaces Cortana in Windows 11 and Microsoft 365. In partnership with ChatGPT developer OpenAI, Microsoft has also integrated OpenAI’s Dall-E 3 image generation AI model.
“We believe that Microsoft is the place where useful AI experiences are integrated simply, securely, and responsibly into the products you use most,” Microsoft previously said in an announcement.
Edited by Ryan Ozawa.