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Home»ADOPTION NEWS»SIRO achieves 90% reduction in support tickets by integrating assembly.
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SIRO achieves 90% reduction in support tickets by integrating assembly.

By Crypto FlexsFebruary 12, 20252 Mins Read
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SIRO achieves 90% reduction in support tickets by integrating assembly.
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Jesse Ellis
February 12, 2025 09:18

SIRO, an AI -centered coaching platform, utilizes high -end voice recognition of Assemblyai to significantly reduce customer complaints and support 90%of tickets to improve on -site sales performance.





SIRO, a prominent AI -based coaching platform, has made great progress in improving on -site sales by integrating Assembly’s state -of -the -art voice recognition technology. According to the assembly, this strategic movement has reduced customer complaints and support tickets by 90%.

Challenge of traditional on -site sales

In particular, on -site sales are often faced with difficulties due to the distributed characteristics of the sales team. Direct coaching is expensive and takes a lot of time, which reduces incomprehensible sales practices and profits. Jake Cronin, co -founder and CEO of SIRO, tried to solve this problem and to solve this problem through technology that optimized sales practices remotely.

Shocking integration of assembly

SIRO initially relied on legacy speech-text providers, but the number of support tickets and customer departure increased, which required a change. Assemblies’ Universal-2 Voice Recognition Model provided a solution. In the noisy environment with excellent warrior accuracy and speakers, SIRO has greatly improved the quality of service.

The Universal-2 model boasts a low waiting time, processing 30 minutes of audio files in just 23 seconds and improving the accuracy of the speaker mechanism by 13%. This technology allows SIRO to improve sales coaching function by providing accurate insights to users.

Sales performance improvement

As a result of this integration, SIRO democratized its access to high-quality coaching, increasing sales growth of field representatives by 20-40%. On average, this is interpreted as an additional $ 20,000 by the division of each quarter. In addition, sales managers have increased their time savings by 10 times, 36% increase in proximity, and accelerated access to coaching.

Future prospect

In the future, SIRO plans to expand the AI ​​function due to the success of the partnership with the Assemblyai. As AI technology continues to develop, Cronin expects to improve sales performance and develop new functions that will help SIRO customers.

Image Source: Shutter Stock


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