Thon Hotels, one of Norway’s largest hotel chains, has successfully migrated its entire portfolio to the Oracle Hospitality OPERA Cloud platform, according to oracle.com. This strategic move aims to streamline global operations and improve customer service.
Integrated technology solutions
By adopting OPERA Cloud Property Management (PMS), Sales and Events Management, and OPERA Cloud Central, Thon Hotels now leverages an integrated suite of technology solutions. These tools are designed to support the chain’s strategic growth, improve customer loyalty program management, and enable mobile-enabled field service. The platform also facilitates direct distribution through Thon’s online booking engine and contact center operations.
Seamless Migration
The transition to OPERA Cloud was completed in one day for 96 assets. This rapid migration was achieved through close collaboration with Oracle. Now, with integrated profiles of its customers and operations, Thon can make more informed business decisions at both the corporate and individual wealth levels. Employees leverage real-time data to ensure a consistent and personalized guest experience across all hotels.
“The move to the cloud has helped us optimize operations at our properties and beyond,” said Morten Thorvaldsen, CEO of Thon Hotels. “We saw the value in migrating all of our assets within 24 hours, and Oracle was committed to making this migration seamless. This has helped our employees maintain smooth operations and provide the high level of service our customers expect.”
operational efficiency
The OPERA Cloud platform has significantly reduced check-in and check-out times by giving employees access to occupancy information, future reservations, and other critical data from a centralized location. The mobile-friendly nature of the platform allows employees to make real-time decisions that benefit guests not just at the front desk but anywhere within the hotel.
“As Thon Hotels continues to expand, we need a modern, cloud-based hospitality platform with the tools and information needed to evolve with our business and guest expectations,” said Alex Alt, senior vice president and general manager of Oracle Hospitality and Retail. said. “Thon took a thoughtful approach to change management that was essential to the success of the project and the rapid migration of many hotels. With a comprehensive and integrated hospitality cloud platform, Thon is now well-equipped to deliver real guest service across its hotels and further enhance its reputation.”
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